Patient Portal Update

You will be required to sign up to the new patient portal (Zed Patient) to access your studies going forward, as the old patient portal (Voyager) will no longer be active.

Activating your new portal account is easy! There are two options to sign up to the new portal:

Option 1: Register at your next visit

The next time you visit us for a scan, you’ll receive an invitation to participate in the new portal via text message within the 48 hours following your examination.

Follow the prompts to activate your account and access your images.

Once activation is completed, you can submit a ticket to request any previous examinations performed at Diagnostic Imaging for Women be uploaded to your account.

Option 2: Register now

You can register for our new patient portal by visiting www.patient.difw.com.au and selecting ‘Recover or register account’.

Enter your mobile number. This will trigger an SMS with an activation link inviting you to participate in the new portal.

Follow the prompts to activate your account.

Once activation is completed, you can submit a ticket to request any previous examinations performed at Diagnostic Imaging for Women be uploaded to your account.

Previous examinations may not be automatically available on your new account. Please submit a ticket to request any previous examinations performed at Diagnostic Imaging for Women be uploaded to your account.

When creating a password you’ll need to make sure you include at least 6 characters including one capital letter, one number and a special character such as ! or $ or #.

To ensure you have time to visit your referring doctor, your report will not be available to you on the Patient Portal until 14 days from when your referring health professional has received it.

If you haven’t done so already, please make an appointment with your referring health professional.

If you’ve waited over 21 days and your report is still unavailable on the Patient Portal, please email mlo@difw.com.au with your full name and date of birth. 

We will look into this as soon as possible and be in touch.

If you no longer want to receive your results online please let us know by emailing mlo@difw.com.au with your full name and date of birth.

If your username (which is your mobile phone number) and password (which you will have created when you activated your account) are not working, please use the ‘Forgot password?’ link on the login page. This will allow you to reset your password promptly.

No. Once you’ve activated your account you will not get any further text messages. You can login to the Patient Portal after each visit to access your results going forward. If you download our Patient Portal App, the app will provide notifications when a new study has been uploaded to your account.

Please note, if you turn off push notifications in your account settings, you will not receive a notification each time a new study is uploaded to your account.